I work in customer support as a chat agent, which means I take textual content chats and emails. This Labor Day my boss was on the lookout for volunteers and I used to be open and gave the hours I might work. My boss provided to schedule me to take cellphone calls. I haven’t taken cellphone calls in years and would reasonably not. How do I say no politely when my boss is aware of I’m accessible?
Is it simply that you simply don’t like being on the entrance traces within the direct line of assault from people one after the other over the cellphone, or do you like to harass a number of individuals concurrently as a chat agent when you’re pretending to be solely centered on me — er, I imply one particular person — when you’re actually irritating quite a few individuals through chat on the similar time?
OK, OK, however am I proper?
You have been nice to volunteer to assist out your boss over a vacation, and if he wants you on the telephones, you possibly can say that you’d actually choose to work on the chat line.
If he solely wants you on the telephones, nicely, I like a pitch in, roll your sleeves up, I’ll do no matter to assist at a time of want kind of mentality — and I’m positive your boss would, too.
I’m in a brand new job and have a younger 24-year-old feminine boss who can be new at her job. All she does is complain and nitpick little issues. Ought to I inform her that it’s extra motivating to provide constructive reinforcement? Or will that make issues worse?
Forgive me, however this sounds quite a bit just like the stereotypes of how some guys complain in regards to the girls of their private lives, too.
For a begin, I’m undecided the truth that this individual is your “feminine boss” is related. Extra related could be the quantity of expertise a 24-year-old has in administration and information about learn how to inspire individuals. That’s a legit potential reason for the habits.
No one — whether or not a boss or in any other case — can enhance their office expertise except they obtain suggestions. So search for the suitable time and place for that dialogue and clarify the way you get motivated to do your finest work, reasonably than complain about her fashion.
Gregory Giangrande has over 25 years of expertise as a chief human sources government. Hear Greg Wed. at 9:35 a.m. on iHeartRadio 710 WOR with Len Berman and Michael Riedel. Electronic mail: GoToGreg@NYPost.com. Comply with: GoToGreg.com and on Twitter: @GregGiangrande
